How to solve cross-border organizational RTV problems?

General introduction

Solving RTV problems, in which retail products are shipped back to the manufacturer for disposition, can save companies millions of dollars. Some retailers report as much as 10%-20% of products returned, while only 4%-6% may be perceived as an unavoidable cost of doing business.

Logistics professionals are always searching for innovative methods to better identify major drivers for production, packaging, storing, shipping, and warehousing malfunctions, but most efforts focus on optimizing existing knowledge and expertise.

RTV is a typical cross-organizational problem, spanning different components of the business ecosystem (manufactures ...

Customer relationship management (CRM) concerns a company’s interactions with clients, assisted by a collaborative tool. The main goals are identifying and reaching out to new clients, retaining existing clients and bringing back those who left. From a cost-benefit perspective, CRM aims to reduce costs and increase the efficiency of marketing, pre-sales, sales, and customer services. However, recent research argues that more than 50 percent of all CRM implementations are eventually regarded as failures by the customers.

Some CRM experts blame this failure on the technology provided or the quality of implementation process. Such claims are sometimes correct, but since ...

How to make the bad guys help protect the good guys?

 Inspired by counter-terrorism HUMINT (human intelligence) methods, the Think Intelligence™ methodology and its TINO™ framework, offers an out-of-the-box, anti-fraud solution

General introduction

The typical organization loses 6% of its annual revenue to fraud. Furthermore, fraud damages by executives are nine times as costly as those caused by employees. And more than 93% of these “bad guys” joined their company as “good guys”…

It is expected that the best anti-fraud advisors would be highly-experienced risk managers and anti-fraud officers. This seems reasonable, but remember that the better they are, the ...

Inspired by governmental HUMINT (human intelligence) methods, the TINO Anti-Fraud Program offers an out-of-the-box anti-fraud solution

Effective prevention of fraud means removing vulnerabilities that can be used by the bad guys rather than searching for the bad guys themselves.

As in other challenges, when we require a good prognosis and effective problem solving methods, we first need to have an accurate diagnosis. Preventing hidden activities is always more complex compared to visible ones. As accurate and relevant the information we gather, as straightforward and effective the actionable solution we can structure and implement.

But what comes first, the chicken or ...

Sustainable Innovation processes must consist in ongoing evaluation of different perspectives. The TINO framework facilitates this through  deployment of a TIKOs Network.

TINO acts as a GPS, and its TIKOs act as satellites.

While renovation means relatively minor changes, and invention means creating something from scratch, Innovation is the application of substantial changes. The success of innovation programs can be best analyzed by comparing their ability to generate and maintain substantial changes.

In analyzing the nature of desired changes, while focusing on the undocumented people-domain (rather than the documented data-domain), there is a serious obstacle. We need more than one ...

 Developing a business demands effective management of external 'satellites'. – An effective network of TIKOs provides this

Business development aims to access new markets and customers. Towards this goal, a typical business-development manager will design new business models, and interact frequently with sales and marketing teams.

As we described in our previous posts, from a TINO perspective the fundamental error of the traditional approach is its emphasis on improving personal competencies. We believe however that the problem is rarely a lack in abilities. More often than not, it is a lack in information.

TINO does not aim to replace your current ...

Develop strategies and Navigate effectively within complex environment

The simplest way of explaining the practical use of the TINO framework is comparing it to driving in a complex environment. Let's analyze the interaction between three key factors be in such a situation: the car, the address, and a GPS navigation system.

From a business perspective:

• The car - stands for the whole range of production and operation processes

•  The GPS - stands for the whole range (and levels) of managerial processes. These aim to achieve best effective cost benefits after being provided with business objectives.

• The address - stands for whole set ...

TINO - Consultancy that solves problems with much fewer advisors and consultants  

In recent years I have met with a great number of consultants. Many of them were searching for new products and services to improve their offering, while also hoping to enhance their position in the market.

To those who were curious about what HUMINT was offering, I often suggested the following idea:

"How about joining hands in offering an integrated consultancy solution, composed of both TINO and your specific expertise?

Example: when your client needs better information, your KM (Knowledge Management) consultant will offer ‘documented’ solutions, and TINO will ...

                                                                              TINO - Appendix 

Think Intelligence ©

A methodology based on a new paradigm, offering an intelligence-oriented approach to business and personal dilemmas. Involves several levels:

•  Data - Individual records.  For instance, the telephone number of a physician.

• Information - Indexed data. For instance, a telephone book containing the numbers of many physicians.

• Knowledge – Interpreted information. For instance, prioritization of  physicians based on given criteria, along with relevant data like addresses, treatment history, etc.

•  Intelligence - Actionable knowledge, necessary for making informed decisions. For instance, in choosing the right physician.

Business Intelligence (BI)

Commonly describes the range of data, information, knowledge and intelligence, retrieved using applications ...

The Hidden Expert

During the past few years I have been presenting the Think Intelligence methodology with its TINO framework and tools in many situations. I shared with thousands of people the pros and cons of what is termed the 'information technology paradigm', pointing out the need to modify some of the current 'documented' know-how and complement it with 'undocumented' human intelligence.

Searching the TIKO (Think Intelligence Knowledge Owner) - who is the Hidden Expert ?

In my best experience, despite great professional, personal, and geographical differences, most people reacted similarly. They felt we offered an interesting new approach, but that even ...