How to solve cross-border organizational RTV problems?

General introduction

Solving RTV problems, in which retail products are shipped back to the manufacturer for disposition, can save companies millions of dollars. Some retailers report as much as 10%-20% of products returned, while only 4%-6% may be perceived as an unavoidable cost of doing business.

Logistics professionals are always searching for innovative methods to better identify major drivers for production, packaging, storing, shipping, and warehousing malfunctions, but most efforts focus on optimizing existing knowledge and expertise.

RTV is a typical cross-organizational problem, spanning different components of the business ecosystem (manufactures ...

Customer relationship management (CRM) concerns a company’s interactions with clients, assisted by a collaborative tool. The main goals are identifying and reaching out to new clients, retaining existing clients and bringing back those who left. From a cost-benefit perspective, CRM aims to reduce costs and increase the efficiency of marketing, pre-sales, sales, and customer services. However, recent research argues that more than 50 percent of all CRM implementations are eventually regarded as failures by the customers.

Some CRM experts blame this failure on the technology provided or the quality of implementation process. Such claims are sometimes correct, but since ...

How to make the bad guys help protect the good guys?

 Inspired by counter-terrorism HUMINT (human intelligence) methods, the Think Intelligence™ methodology and its TINO™ framework, offers an out-of-the-box, anti-fraud solution

General introduction

The typical organization loses 6% of its annual revenue to fraud. Furthermore, fraud damages by executives are nine times as costly as those caused by employees. And more than 93% of these “bad guys” joined their company as “good guys”…

It is expected that the best anti-fraud advisors would be highly-experienced risk managers and anti-fraud officers. This seems reasonable, but remember that the better they are, the ...

How about having a network of highly creative people, exclusively sharing with you innovative perspectives, free of charge? We can train you to build one, or do it for you.

General introduction

Innovation is a substantial change, renovation is a minor change, and invention is the creation of something from scratch.

The TINO innovation program generates substantially more perspectives regarding possible changes. It also creates a highly valuable human network, whose members will gladly share innovative observations and actionable ideas.

You can read more about the innovation program and other solutions at the HUMINT Solutions blog.

                                                                             Case Study

A company ...

Inspired by governmental HUMINT (human intelligence) methods, the TINO Anti-Fraud Program offers an out-of-the-box anti-fraud solution

Effective prevention of fraud means removing vulnerabilities that can be used by the bad guys rather than searching for the bad guys themselves.

As in other challenges, when we require a good prognosis and effective problem solving methods, we first need to have an accurate diagnosis. Preventing hidden activities is always more complex compared to visible ones. As accurate and relevant the information we gather, as straightforward and effective the actionable solution we can structure and implement.

But what comes first, the chicken or ...