How to solve cross-border organizational RTV problems?

General introduction

Solving RTV problems, in which retail products are shipped back to the manufacturer for disposition, can save companies millions of dollars. Some retailers report as much as 10%-20% of products returned, while only 4%-6% may be perceived as an unavoidable cost of doing business.

Logistics professionals are always searching for innovative methods to better identify major drivers for production, packaging, storing, shipping, and warehousing malfunctions, but most efforts focus on optimizing existing knowledge and expertise.

RTV is a typical cross-organizational problem, spanning different components of the business ecosystem (manufactures ...

How to make the bad guys help protect the good guys?

 Inspired by counter-terrorism HUMINT (human intelligence) methods, the Think Intelligence™ methodology and its TINO™ framework, offers an out-of-the-box, anti-fraud solution

General introduction

The typical organization loses 6% of its annual revenue to fraud. Furthermore, fraud damages by executives are nine times as costly as those caused by employees. And more than 93% of these “bad guys” joined their company as “good guys”…

It is expected that the best anti-fraud advisors would be highly-experienced risk managers and anti-fraud officers. This seems reasonable, but remember that the better they are, the ...

TINO - Consultancy that solves problems with much fewer advisors and consultants  

In recent years I have met with a great number of consultants. Many of them were searching for new products and services to improve their offering, while also hoping to enhance their position in the market.

To those who were curious about what HUMINT was offering, I often suggested the following idea:

"How about joining hands in offering an integrated consultancy solution, composed of both TINO and your specific expertise?

Example: when your client needs better information, your KM (Knowledge Management) consultant will offer ‘documented’ solutions, and TINO will ...

Typical consultancy versus the TINO consultancy

We usually contract consultants when we know how to solve a certain problem, but lack the time to do so, or in those situations where solving a given problem requires an ad-hoc, one-time effort, and makes such external solution faster and less costly. HUMINT Solutions provides you with solutions that dramatically enhance your problem-solving capabilities considerably faster, minimizing the need for such external, ad-hoc solutions. 

Beyond saving you time and reducing costs, keep the problem solving processes in-house will minimize leaks of strategies, business plans, expertise, or any other valuable information that may become ...

At a time when 'coaching' programs for managers offer ways to improve interactions between managers and their close environment, and 'Strategic consultants' provide programs to improve interactions between the organization and its wider environment. 

Both coaching and consultancy assume this environment is dynamic (if not chaotic), and try to develop necessary personal and organizational skills to navigate it.

What is interesting is that even though their diagnosis - the need to better handle these environments - is correct, their prognosis is a little odd. It is fascinating to see how the technological paradigm leads us astray.

The availability of technological management tools ...