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Customer relationship management (CRM) concerns a company’s interactions with clients, assisted by a collaborative tool. The main goals are identifying and reaching out to new clients, retaining existing clients and bringing back those who left. From a cost-benefit perspective, CRM aims to reduce costs and increase the efficiency of marketing, pre-sales, sales, and customer services. However, recent research argues that more than 50 percent of all CRM implementations are eventually regarded as failures by the customers.

Some CRM experts blame this failure on the technology provided or the quality of implementation process. Such claims are sometimes correct, but since ...

How to make the bad guys help protect the good guys?

 Inspired by counter-terrorism HUMINT (human intelligence) methods, the Think Intelligence™ methodology and its TINO™ framework, offers an out-of-the-box, anti-fraud solution

General introduction

The typical organization loses 6% of its annual revenue to fraud. Furthermore, fraud damages by executives are nine times as costly as those caused by employees. And more than 93% of these “bad guys” joined their company as “good guys”…

It is expected that the best anti-fraud advisors would be highly-experienced risk managers and anti-fraud officers. This seems reasonable, but remember that the better they are, the ...

How about having a network of highly creative people, exclusively sharing with you innovative perspectives, free of charge? We can train you to build one, or do it for you.

General introduction

Innovation is a substantial change, renovation is a minor change, and invention is the creation of something from scratch.

The TINO innovation program generates substantially more perspectives regarding possible changes. It also creates a highly valuable human network, whose members will gladly share innovative observations and actionable ideas.

You can read more about the innovation program and other solutions at the HUMINT Solutions blog.

                                                                             A Case Study

A ...

Inspired by governmental HUMINT (human intelligence) methods, the TINO Anti-Fraud Program offers an out-of-the-box anti-fraud solution

Effective prevention of fraud means removing vulnerabilities that can be used by the bad guys rather than searching for the bad guys themselves.

As in other challenges, when we require a good prognosis and effective problem solving methods, we first need to have an accurate diagnosis. Preventing hidden activities is always more complex compared to visible ones. As accurate and relevant the information we gather, as straightforward and effective the actionable solution we can structure and implement.

But what comes first, the chicken or ...

Sustainable Innovation processes must consist in ongoing evaluation of different perspectives. The TINO framework facilitates this through  deployment of a TIKOs Network.

TINO acts as a GPS, and its TIKOs act as satellites.

While renovation means relatively minor changes, and invention means creating something from scratch, Innovation is the application of substantial changes. The success of innovation programs can be best analyzed by comparing their ability to generate and maintain substantial changes.

In analyzing the nature of desired changes, while focusing on the undocumented people-domain (rather than the documented data-domain), there is a serious obstacle. We need more than one ...

 Developing a business demands effective management of external 'satellites'. – An effective network of TIKOs provides this

Business development aims to access new markets and customers. Towards this goal, a typical business-development manager will design new business models, and interact frequently with sales and marketing teams.

As we described in our previous posts, from a TINO perspective the fundamental error of the traditional approach is its emphasis on improving personal competencies. We believe however that the problem is rarely a lack in abilities. More often than not, it is a lack in information.

TINO does not aim to replace your current ...

Develop strategies and Navigate effectively within complex environment

The simplest way of explaining the practical use of the TINO framework is comparing it to driving in a complex environment. Let's analyze the interaction between three key factors be in such a situation: the car, the address, and a GPS navigation system.

From a business perspective:

• The car - stands for the whole range of production and operation processes

•  The GPS - stands for the whole range (and levels) of managerial processes. These aim to achieve best effective cost benefits after being provided with business objectives.

• The address - stands for whole set ...

TINO - Consultancy that solves problems with much fewer advisors and consultants  

In recent years I have met with a great number of consultants. Many of them were searching for new products and services to improve their offering, while also hoping to enhance their position in the market.

To those who were curious about what HUMINT was offering, I often suggested the following idea:

"How about joining hands in offering an integrated consultancy solution, composed of both TINO and your specific expertise?

Example: when your client needs better information, your KM (Knowledge Management) consultant will offer ‘documented’ solutions, and TINO will ...

                                                                              TINO - Appendix 

Think Intelligence ©

A methodology based on a new paradigm, offering an intelligence-oriented approach to business and personal dilemmas. Involves several levels:

•  Data - Individual records.  For instance, the telephone number of a physician.

• Information - Indexed data. For instance, a telephone book containing the numbers of many physicians.

• Knowledge – Interpreted information. For instance, prioritization of  physicians based on given criteria, along with relevant data like addresses, treatment history, etc.

•  Intelligence - Actionable knowledge, necessary for making informed decisions. For instance, in choosing the right physician.

Business Intelligence (BI)

Commonly describes the range of data, information, knowledge and intelligence, retrieved using applications ...

The Hidden Expert

During the past few years I have been presenting the Think Intelligence methodology with its TINO framework and tools in many situations. I shared with thousands of people the pros and cons of what is termed the 'information technology paradigm', pointing out the need to modify some of the current 'documented' know-how and complement it with 'undocumented' human intelligence.

Searching the TIKO (Think Intelligence Knowledge Owner) - who is the Hidden Expert ?

In my best experience, despite great professional, personal, and geographical differences, most people reacted similarly. They felt we offered an interesting new approach, but that even ...

Typical consultancy versus the TINO consultancy

We usually contract consultants when we know how to solve a certain problem, but lack the time to do so, or in those situations where solving a given problem requires an ad-hoc, one-time effort, and makes such external solution faster and less costly. HUMINT Solutions provides you with solutions that dramatically enhance your problem-solving capabilities considerably faster, minimizing the need for such external, ad-hoc solutions. 

Beyond saving you time and reducing costs, keep the problem solving processes in-house will minimize leaks of strategies, business plans, expertise, or any other valuable information that may become ...

How much would you invest in having exclusive access to highly valuable business information?

While keeping a strict ethical approach, we will give you access to undocumented, reliable information that will surprise you…

The TINO program will provide you with such undocumented information at a lesser cost, while 90% of a company's documented data is written once and never read again, according to a recent research.

The TINO program is offered usually in two different packages:

·         TINO ‘for Individuals’ – By using the TINO methodology, we will help you fulfill your personal goals (personal needs, business networking or both).

·         TINO ...

In my last post I introduced the thinking behind our new framework. Today I would like to describe it in more detail.

Whether our solutions are assimilated by our clients or by us, they consist of four components:

·         Developing a strategy

·         Building effective human networks

·         Generating information

·         Structuring and maintaining solutions and policies 

These may be provided in part or in full, according to the needs of the client.

The 8WH Matrix is part of a pair of tools which facilitate the application of the TINO framework. In order to effectively transform business or personal objectives into Business Questions (BQ ...

Conceptual Approach

In my last post, I introduced a new stage in the development of our Think Intelligence methodology. Today I would like to explain its innovative approach.

We started out in early 2003 with a series of projects carried out for a number of companies, primarily in Israel, Europe and Brazil. A large number of executives who were involved in implementing our methodology brought not only instructive feedback, but their personal perspectives as well.

We recognized that most of them were using the same basic practices. In dealing with virtually all business and personal dilemmas, executives first decided what ...

 Introducing a new framework supporting strategy, business development and innovation

It is clear that navigating dynamic business or personal environments demands a constant supply of information. However, even though impressive developments are being made in all aspects of generating, managing and consuming documented information, 'pushed' from technically-oriented hubs, relatively little progress was made in the way of methods and tools to address the respective aspects of undocumented information – to be 'pulled' from  human-oriented hubs.

Why there are so few, if any, practical and comprehensive methods for gathering undocumented information in the academic and business world alike is interesting in itself ...

TINO Application - Unique thinking and analyzing tools 

Defining strategy as ‘an action plan designed to achieve a specific objective', a successful strategy depends crucially on access to valuable information concerning both internal resources and external environment.

At a time when 'coaching' programs for managers offer ways to improve interactions between managers and their close environment, and 'Strategic consultants' provide programs to improve interactions between the organization and its wider environment. 

Both coaching and consultancy assume this environment is dynamic (if not chaotic), and try to develop necessary personal and organizational skills to navigate it.

What is interesting is that even though their diagnosis - the need to better handle these environments - is correct, their prognosis is a little odd. It is fascinating to see how the technological paradigm leads us astray.

The availability of technological management tools ...